Overview:

Join our mission to become the end-game infrastructure layer for enterprise growth. Codesphere is set to disrupt the cloud market with patented core technology and references from major global entities.

We seek a Support Agent to join our Delivery team. You will provide technical support and assistance to enterprise customers using the Codesphere platform, ensuring a positive customer experience and driving platform adoption.

Key Responsibilities:

Customer Support:

• Provide timely and effective technical support to customers via various channels (e.g., email, chat, phone).
• Troubleshoot and resolve customer issues related to the Codesphere platform.
• Document customer interactions and solutions in the support system.
• Escalate complex issues to senior team members as needed.

Customer Engagement:

• Build and maintain positive relationships with enterprise customers.
• Assist customers with onboarding and initial platform setup.
• Gather customer feedback and identify areas for improvement in the support process.

Technical Assistance:

• Develop a solid understanding of Codesphere's architecture and features.
• Provide technical guidance and best practices to customers.
• Collaborate with the engineering team to address technical issues and improve the platform.

Required Qualifications: